Business	Always You Pty Ltd trading as Local Skip Bin Hire
ABN	31 643 501 991
Effective date	10 August 2026
Version	1.0

1. About these Terms

1.1 These Customer Terms and Conditions (Terms) govern each request, quote, order and booking for skip-bin hire or related waste services made through localskipbinhire.com, by telephone, by email or through another approved Local Skip Bin Hire channel.

1.2 Local Skip Bin Hire is a business name of Always You Pty Ltd (ABN 31 643 501 991) (Local Skip Bin Hire, we, us or our). Our contact details appear in clause 29.

1.3 By submitting an order, accepting a quote, paying for a booking or accepting delivery of a bin, you agree to these Terms and the Booking Conditions shown or supplied for your selected service. If you book for another person or entity, you confirm that you are authorised to bind them.

1.4 These Terms apply together with the order confirmation, selected product description, accepted-waste rules, included weight, hire period, Refund Policy, Privacy Policy and any written special conditions we disclose before booking (together, the Booking Conditions). If there is an inconsistency, a specifically agreed written condition for the booking prevails over these general Terms to the extent of the inconsistency.

1.5 Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

2. Definitions

Additional Charge: a charge reasonably incurred because the booking is performed outside its agreed conditions, including a charge described in clause 14.

Australian Consumer Law: Schedule 2 to the Competition and Consumer Act 2010 (Cth), as amended or replaced.

Booking: the confirmed arrangement for the Services, including the Booking Conditions.

Bin: the skip bin, hook-lift bin, mobile skip, skip bag or other waste receptacle supplied for temporary use.

Business Day: a day other than Saturday, Sunday or a public holiday at the Site.

Customer, you or your: the person or entity named in the Booking and any person who places the Booking on its behalf.

Delivery Date: the confirmed or agreed date for delivery, as changed by agreement.

Fulfilment Provider: an independent waste-service provider engaged by us to perform some or all physical Services for a Booking.

Hire Period: the period stated in the Booking Conditions, beginning on delivery and ending on the scheduled Collection Date.

Prohibited Material: material prohibited by clause 12, the selected product rules, law, a disposal facility or a Fulfilment Provider requirement disclosed for the Booking.

Services: the booked delivery, temporary hire, collection, transport and disposal or processing of accepted waste, together with our booking and customer support.

Site: the delivery address and nominated placement location.

Waste Type: the waste category selected and confirmed for the Booking.

3. Our service and fulfilment model

3.1 You purchase a complete skip-bin hire package from Local Skip Bin Hire. Unless the Booking Conditions say otherwise, the quoted price includes delivery, temporary use for the Hire Period, scheduled collection, waste transport, disposal or processing of accepted waste within the agreed fill, weight and product limits, GST and Local Skip Bin Hire customer support.

3.2 Depending on the location, bin size and availability, physical delivery, collection, transport and disposal may be completed by our own fleet or by a Fulfilment Provider. Local Skip Bin Hire remains your booking, payment and customer-support contact.

3.3 A Fulfilment Provider is an independent contractor and owns or controls its own bins, vehicles, personnel and operations. We may provide the Fulfilment Provider with the information reasonably required to perform the Booking.

3.4 We may select or replace a Fulfilment Provider when reasonably necessary to fulfil the Booking, provided the replacement service is materially equivalent. We remain responsible for addressing your service concerns in accordance with these Terms and applicable law.

3.5 You must direct booking changes, cancellations, payment questions and complaints to Local Skip Bin Hire unless we ask you to communicate directly with a Fulfilment Provider for an operational purpose.

4. Quotes, availability and booking formation

4.1 Website prices and availability are matched using information you provide, including postcode or suburb, Site, Waste Type, bin size, included weight, dates, access and Hire Period. You are responsible for entering complete and accurate information.

4.2 A website result or quote is an invitation to book and may be subject to final confirmation of Site details, availability and suitability. A Booking is confirmed when we issue an order confirmation or otherwise confirm acceptance in writing.

4.3 If a genuine and obvious pricing, data or system error materially affects a Booking, we will notify you promptly. You may accept a corrected quote or cancel for a full refund. We will not charge a higher price without your agreement, except for an Additional Charge properly incurred after confirmation under these Terms.

4.4 We may decline a request before confirmation where the Site, Waste Type, access, dates or service requirements cannot be safely or lawfully fulfilled. Any pre-authorised payment will be released or refunded.

4.5 Dimensions, capacity comparisons and load examples are approximate. Actual Bin dimensions and configuration may vary by location and Fulfilment Provider. The booked cubic capacity and material restrictions apply.

5. Price, payment and tax invoices

5.1 The Booking price is the total displayed or quoted at acceptance, subject only to agreed variations and Additional Charges under these Terms. Prices include GST unless clearly stated otherwise.

5.2 Unless we approve a commercial account or another arrangement in writing, payment is due at booking. Available payment methods and any third-party payment-provider terms are shown at checkout.

5.3 You authorise us to collect the Booking price and, where clause 14 applies, any properly documented Additional Charge using the original payment method or another method you approve. Before processing a post-booking Additional Charge, we will give you reasonable details of the reason, calculation and supporting information available to us, except where urgent action is reasonably required for safety, compliance or disposal.

5.4 If a payment fails or is reversed, we may suspend Services or collection arrangements where it is safe and lawful to do so, and recover reasonable costs caused by the failed payment.

6. Delivery dates and time windows

6.1 Delivery dates and AM/PM windows are preferences unless expressly confirmed as guaranteed in writing. Traffic, weather, disposal-facility operations, vehicle breakdowns, safety conditions and earlier jobs may affect timing.

6.2 We will use reasonable care to deliver on the confirmed Delivery Date and will notify you as soon as reasonably practicable of a material delay or proposed rescheduling.

6.3 A failure to meet a preferred time within the confirmed day is not, by itself, non-delivery. If a material delay makes the service unsuitable for its disclosed purpose, contact us promptly so we can offer a reasonable remedy, replacement date or refund as required by law and the Refund Policy.

6.4 You do not need to be present if safe access, placement instructions and any required authority have been provided. The driver may choose a safer placement location or decline delivery if the nominated location is unsafe, inaccessible or unlawful.

7. Site access and placement

7.1 You must ensure the Site is ready for delivery and collection, including:

• safe, firm, stable and reasonably level ground suitable for the loaded Bin and delivery vehicle;

• adequate driveway, gate, turning, height and overhead clearance;

• clear access free from vehicles, people, animals, gates, branches, eaves, wires and other obstructions;

• accurate Site, access and placement instructions; and

• continued access on the scheduled Collection Date.

7.2 The driver has final operational discretion about whether access and placement can be completed safely and lawfully. Refusal on genuine safety, access or legal grounds is not a breach by us, but clause 14 may apply where the problem arose from inaccurate information or a failure to prepare the Site.

7.3 Heavy vehicles and loaded bins can mark, crack or damage driveways, paving, lawns, soft ground and underground services. You must identify sensitive surfaces and concealed services and use suitable protection where appropriate. We are not responsible for damage that is the ordinary and reasonably foreseeable result of following your placement instruction on a surface you nominated, except to the extent caused by a failure to exercise due care and skill.

7.4 You must report alleged Site damage to us as soon as reasonably practicable and, where possible, within 48 hours, with photographs and relevant details. A delay does not remove rights that cannot lawfully be excluded, but may affect our ability to investigate the cause.

8. Permits, approvals and third-party property

8.1 You are responsible for obtaining and paying for any council permit, body-corporate consent, landowner approval or other permission required for placement or access, unless the Booking Conditions expressly state that we will arrange it.

8.2 You must not direct placement on a road, footpath, nature strip, shared driveway or land you do not control without all required approvals.

8.3 You are responsible for fines, removal costs and third-party claims arising from placement requested by you without required authority, except to the extent caused or contributed to by our negligence, unlawful conduct or failure to follow agreed instructions.

9. Hire Period and collection

9.1 The Hire Period and scheduled Collection Date are shown in the Booking Conditions. If no period is stated, contact us before booking; no default period should be assumed.

9.2 Collection may occur at any reasonable time on or after the scheduled Collection Date. You must stop using the Bin and keep it safely accessible from that date unless an extension is confirmed in writing.

9.3 To request earlier collection, an extension or a changed date, contact us as early as possible. Changes are subject to availability and may affect price. Continued possession after the included Hire Period may incur a disclosed or reasonable daily/weekly extension charge.

9.4 If collection fails because the Bin is blocked, moved, overloaded, unsafe, inaccessible or not ready, we may charge the reasonable cost of the failed attendance, extended hire and return collection under clause 14.

9.5 We may collect the Bin before the scheduled date where reasonably necessary for safety, legal compliance, non-payment, misuse or a serious breach of these Terms, after giving notice where reasonably practicable.

10. Customer care and control of the Bin

10.1 From delivery until collection, you must:

• use the Bin carefully and only for the confirmed Waste Type;

• keep the Bin secure and take reasonable steps to prevent unauthorised use;

• not sell, sub-hire, encumber, paint, alter, damage or attach anything to the Bin;

• not move or allow the Bin to be moved from the agreed Site without written approval;

• not light a fire or burn material in or near the Bin;

• comply with reasonable safety directions given by us or the driver; and

• make the Bin available in substantially the condition delivered, fair wear and tear excepted.

10.2 You are responsible for material placed in the Bin by you and persons you allow or can reasonably control. Tell us promptly if an unauthorised person deposits prohibited or unsuitable material so we can discuss safe options.

11. Waste categories and contamination

11.1 Waste categories have different disposal, weight, safety and pricing rules. You must select the category that accurately describes all material to be loaded and comply with the accepted and excluded material list shown for the Booking.

11.2 If the contents do not conform to the selected Waste Type, the load may be treated as contaminated or reclassified. We or the Fulfilment Provider may refuse collection until the issue is remedied, remove or return unsuitable material where safe and lawful, or arrange alternative disposal. Reasonable resulting costs may be charged under clause 14.

11.3 Where you are uncertain about any item, contact us before placing it in the Bin. Website examples are general guidance; the Booking Conditions for the selected product control.

12. Prohibited and restricted materials

12.1 Unless the Booking Conditions expressly permit a material under a specialist service, you must not place in the Bin:

• asbestos, fibro or material suspected of containing asbestos;

• liquids, wet paint, oils, fuels, solvents or chemicals;

• explosives, ammunition, fireworks, gas cylinders or pressurised containers;

• toxic, corrosive, infectious, clinical, biological, radioactive or other hazardous waste;

• hot ash, burning material or material capable of spontaneous combustion;

• food, putrescible waste or other material likely to decay or create a health risk;

• batteries or regulated electrical waste where prohibited by local disposal rules;

• tyres, mattresses, carpet, artificial turf, oversized tree trunks, appliances or other restricted items unless declared and accepted;

• material prohibited by law, the disposal facility or the confirmed product rules; or

• material inconsistent with the selected Waste Type.

12.2 If suspected hazardous material is identified, loading, transport or disposal may be suspended. You remain responsible for lawful identification, testing, removal and remediation of material you supplied, and for reasonable costs caused by it, except to the extent caused or contributed to by our breach, negligence or unlawful conduct.

12.3 Title to and responsibility for Prohibited Material remains with you unless and until it is lawfully accepted for disposal. We may return or leave prohibited material at the Site where lawful and reasonably necessary, taking reasonable care and providing notice where practicable.

13. Fill level, weight and safe loading

13.1 The Bin must be level-loaded: no material may protrude above the top rim or outside the Bin. Doors must be closed and secured before collection where applicable.

13.2 You must not exceed any included weight allowance, maximum weight, material-specific fill height or loading restriction stated in the Booking Conditions.

13.3 A driver may refuse to transport an unsafe, overfilled or overweight Bin until material is removed or the load is made safe. You must not climb into, compact mechanically or otherwise interfere with a load in an unsafe manner.

13.4 Excess weight is calculated using available disposal-facility docket weights, vehicle scales, agreed category rates or another reasonable measurement method. We will provide the calculation and available supporting information for an excess-weight charge.

14. Additional Charges

14.1 An Additional Charge may apply where reasonably incurred because the Booking conditions were not met, including:

• weight above the included allowance or maximum;

• overfilling, protruding material or an unsafe load;

• incorrect Waste Type, contamination or Prohibited Material;

• special-item, disposal-facility, testing, handling or remediation charges;

• failed, restricted or unsafe delivery or collection caused by Site conditions or inaccurate information;

• redelivery, recollection, waiting time or additional transport;

• extended hire or a Bin not made available for collection;

• repair or replacement for loss or damage beyond fair wear and tear;

• a requested Booking variation; or

• government, council or third-party charges attributable to your instructions or breach.

14.2 Additional Charges must be the amount disclosed in the Booking Conditions or otherwise a reasonable amount reflecting the charge or cost incurred. We will not add an undisclosed percentage merely because payment is processed through Local Skip Bin Hire.

14.3 We will give you reasonable details of the basis and amount and, where available, photographs, weighbridge information, invoices or other supporting evidence. You must raise a genuine dispute promptly so we can investigate, but an unresolved dispute does not affect rights available to either party under law.

14.4 By accepting the Booking, you authorise us to charge a properly incurred Additional Charge to the original payment method after the notice described above. If that method cannot be used, the charge is payable by the due date on our invoice.

15. Changes, cancellations and refunds

15.1 To change or cancel a Booking, contact us as early as possible at info@localskipbinhire.com or 1300 778 978 and provide the order number.

15.2 Unless different cancellation terms were clearly disclosed and accepted for a special service:

• if you cancel before the scheduled Delivery Date, we will refund 90% of the Booking price and retain 10% as an administration and cancellation fee;

• if you cancel on the scheduled Delivery Date, no change-of-mind refund is payable and the cancellation fee is 100% of the Booking price because vehicle, driver, Bin and disposal capacity have been committed;

• after the Bin has been delivered or the Services have otherwise commenced, no change-of-mind refund is payable; and

• a requested change is subject to availability and may result in an agreed price adjustment or reasonable costs already incurred.

15.3 If we or a Fulfilment Provider cannot provide the confirmed service, we will offer a reasonable alternative or rescheduled service. If you do not accept the alternative because it is materially different or no longer reasonably meets the disclosed purpose of the Booking, we will provide a full refund of the amount paid for the unprovided service. If you accept a rescheduled or replacement service, no refund is payable solely because the original date was not met.

15.4 Approved refunds are returned to the original payment method unless otherwise agreed or required by the payment provider. We will initiate the refund promptly; please allow approximately 3 to 10 Business Days for the bank or payment provider to post it.

15.5 If we agree to issue a credit note instead of a refund, the credit note is valid for six months from issue unless we agree otherwise in writing. It is non-transferable, not redeemable for cash and may be used only for Services purchased from Local Skip Bin Hire. Any unused balance expires after six months, except to the extent the law requires otherwise.

15.6 A separately disclosed booking or payment fee is non-refundable where you cancel for change of mind, but it will be refunded where we cannot provide the confirmed service and you do not accept a reasonable alternative, or where required by law.

15.7 These change-of-mind cancellation rules do not limit remedies for a failure to meet a consumer guarantee or another right under law. The Refund and Cancellation Policy published on our website forms part of these Terms and must be interpreted consistently with this clause.

16. Ownership, loss and damage

16.1 The Bin remains the property of Local Skip Bin Hire or the relevant Fulfilment Provider. No ownership interest passes to you.

16.2 You are responsible for loss, theft or damage to the Bin while it is at the Site to the extent caused by your act, omission, breach or failure to take reasonable care, or by a person you permitted or could reasonably control. You are not responsible for fair wear and tear or loss caused by our or the Fulfilment Provider's negligence or breach.

16.3 If repair or replacement is required, the recoverable amount is limited to the reasonable repair cost or the Bin's reasonable depreciated replacement value, together with reasonable recovery costs.

17. Safety and right to refuse service

17.1 We and the driver may pause, refuse or stop a delivery, collection or transport activity that would reasonably be unsafe, unlawful, environmentally improper or inconsistent with vehicle or disposal-facility requirements.

17.2 We will explain the reason where reasonably practicable and work with you on a safe alternative. Additional Charges apply only to the extent permitted by clause 14 and applicable law.

17.3 In an urgent safety or environmental situation, we may take reasonable steps without prior approval, including isolating the Bin, arranging specialist assistance or returning material where lawful. You are responsible for reasonable costs to the extent the situation was caused by your material, instructions or breach.

18. Consumer guarantees and service concerns

18.1 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for a disclosed purpose where you reasonably relied on our judgment, and be supplied within a reasonable time where no time is fixed.

18.2 If you believe the Services do not comply with the Booking or a consumer guarantee, contact Local Skip Bin Hire promptly. We will assess the issue and, where applicable, arrange correction, re-supply, cancellation, refund or compensation as required by law.

18.3 We will not require you to pursue the Fulfilment Provider as a condition of receiving assistance from us. We may investigate and coordinate with that provider to resolve the issue.

18.4 Nothing in these Terms limits a right to compensation for reasonably foreseeable loss or damage arising from a failure to comply with a consumer guarantee.

19. Liability

19.1 Nothing in this clause excludes, restricts or modifies liability that cannot lawfully be excluded, including liability under the Australian Consumer Law.

19.2 Subject to clause 19.1, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the Booking was made. This exclusion does not apply to personal injury, damage to tangible property, fraud, wilful misconduct, confidentiality or privacy breaches, or an indemnity expressly given under these Terms.

19.3 Where Services are not ordinarily acquired for personal, domestic or household use or consumption and the law permits limitation, our liability for failure to comply with a statutory guarantee is limited, at our option, to supplying the Services again or paying the reasonable cost of having them supplied again.

19.4 Each party must take reasonable steps to mitigate loss.

20. Customer indemnity

20.1 You indemnify us and the relevant Fulfilment Provider against third-party claims, fines, penalties, clean-up costs and property damage to the extent caused by:

• your breach of clauses 7, 8, 10, 11, 12 or 13;

• Prohibited Material or inaccurate information supplied by you;

• placement or use without required authority; or

• your negligent, unlawful or wilful act or omission.

20.2 The indemnity is reduced to the extent a claim or loss was caused or contributed to by our or the Fulfilment Provider's breach, negligence or unlawful conduct. It does not require you to indemnify a party for liability that the law does not permit that party to transfer.

21. Events outside reasonable control

21.1 Neither party is liable for delay or failure to perform to the extent caused by an event outside its reasonable control, such as severe weather, natural disaster, fire, flood, road closure, accident, industrial dispute, disposal-facility closure, government direction, epidemic, war, civil disturbance or widespread systems failure.

21.2 The affected party must take reasonable steps to reduce the effect and resume performance. This clause does not excuse payment for Services already provided or remove a refund or other right that applies under law where Services cannot be supplied.

22. Complaints and disputes

22.1 Contact us first so we can investigate and attempt to resolve the issue. Please provide the order number, a description, relevant dates and any photographs or documents.

22.2 We will acknowledge and address complaints within a reasonable time, taking account of urgency and operational evidence required from the Fulfilment Provider.

22.3 If a dispute is not resolved, either party may use an applicable fair-trading body, tribunal, court or other lawful dispute process. Nothing in these Terms restricts a right to contact a regulator or seek urgent relief.

23. Privacy and information sharing

23.1 We handle personal information in accordance with our Privacy Policy and applicable privacy law.

23.2 You authorise us to share booking details with a Fulfilment Provider, driver, disposal facility, payment provider, insurer, professional adviser or authority to the extent reasonably necessary to quote, perform, administer, investigate or enforce the Booking, protect safety, or comply with law.

23.3 You must only provide personal information about another person where you are authorised to do so and the information is accurate and relevant to the Booking.

24. Electronic communications

24.1 You agree that quotes, confirmations, invoices, notices and operational messages may be sent electronically using the contact details you provide.

24.2 You must keep those details current and monitor reasonable booking communications. Marketing messages are governed separately by applicable law and your communication preferences.

25. Website and intellectual property

25.1 The content, branding, software, product arrangement and original materials on our website are owned by or licensed to us and protected by law.

25.2 You may use the website for genuine personal or business booking purposes. You must not scrape, reproduce, republish, interfere with, reverse engineer or commercially exploit the website or its content except as permitted by law or with written consent.

25.3 Third-party marks and content remain the property of their respective owners.

26. Changes to these Terms

26.1 We may update these Terms prospectively by publishing a revised version and effective date. The Terms accepted when a Booking is confirmed continue to govern that Booking unless a change is required by law or you agree to it.

26.2 We will not retrospectively impose a material disadvantage on a confirmed Booking without your agreement, except where reasonably necessary to comply with law or address an urgent safety requirement.

27. General

27.1 If a provision is invalid or unenforceable, it is to be read down to the minimum extent necessary and, if it cannot be read down, severed without affecting the remaining provisions.

27.2 A delay in exercising a right is not a waiver. A waiver must be clear and applies only to the specific circumstance for which it is given.

27.3 You may not transfer a confirmed Booking without our consent, which will not be unreasonably withheld where the transfer does not affect Site, risk, price or performance. We may assign our rights or obligations as part of a genuine business transfer or restructure, provided this does not materially reduce your rights.

27.4 These Terms and the Booking Conditions constitute the agreement for the Booking, but do not exclude representations or rights that cannot lawfully be excluded.

28. Governing law

28.1 These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales and any other court or tribunal with jurisdiction under applicable consumer law.

29. Contact details

Trading name	Local Skip Bin Hire
Legal entity	Always You Pty Ltd
ABN	31 643 501 991
Address	Suite 2, Level 3, 754 Pacific Highway, Chatswood NSW 2067, Australia
Phone	1300 778 978
Email	info@localskipbinhire.com
Support hours	Monday to Friday, 7:30am-5:30pm (Sydney time), excluding public holidays