Refund and Cancellation Policy
REFUND AND CANCELLATION POLICY
Effective 1 November 2026
Business: Always You Pty Ltd trading as Local Skip Bin Hire
ABN: 31 643 501 991
Effective date: 1 November 2026
Version: 2.0
1. Scope of this Policy
This Policy applies to customer-requested changes and cancellations, non-delivery and refunds for skip-bin hire and related Services booked with Local Skip Bin Hire. It forms part of the Local Skip Bin Hire Customer Terms and Conditions. Capitalised terms have the meanings given in those Terms.
Nothing in this Policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
2. How to cancel or change a Booking
Contact us as early as possible at info@localskipbinhire.com or 1300 778 978 and provide your order number. A cancellation or change is effective when we receive your message (email, phone or reply to your booking email). The time we receive it is the time we use.
Requested changes are subject to availability. A change to the Site, date, bin size, Waste Type, Hire Period or access requirements may change the price or cause reasonable costs already incurred.
3. Customer cancellation charges
These charges apply to change-of-mind cancellation. They do not limit rights arising from a service failure or another entitlement under law (including the Australian Consumer Law).
| When you cancel | Cancellation charge | Refund |
|---|---|---|
| More than 24 hours before the scheduled Delivery Date | None | 100% of the Booking price |
| Less than 24 hours before the scheduled Delivery Date (and before the truck has been dispatched) | 20% of the Booking price | 80% of the Booking price |
| On the scheduled Delivery Date after the truck has been dispatched, or after delivery / commencement of Services | The Fulfilment Provider’s actual call-out cost (we will show you that cost in writing) | The Booking price less that call-out cost |
The 20% late-cancellation charge covers supplier booking and scheduling costs already committed to your Booking.
4. If we cannot provide the confirmed service
If Local Skip Bin Hire or the Fulfilment Provider cannot provide the confirmed service, we will offer a reasonable alternative or rescheduled service.
If you accept the alternative or rescheduled service, no refund is payable solely because the original date was not met.
If the alternative is materially different or no longer reasonably meets the disclosed purpose of the Booking and you do not accept it, we will provide a full refund of the amount paid for the unprovided service.
No cancellation or administration fee is deducted from a refund where we cannot provide the confirmed service and no reasonable alternative is accepted.
5. Delivery timing and non-delivery
A preferred AM/PM window or requested delivery time is not guaranteed unless expressly confirmed as guaranteed in writing. A delay within the confirmed delivery day is not, by itself, non-delivery.
If the Bin is not delivered on the confirmed date, contact us promptly. We will investigate and offer a reasonable remedy, replacement date or refund as required by this Policy, the Customer Terms and applicable law.
6. Booking and payment fees
A separately disclosed booking or payment fee is non-refundable where you cancel for change of mind. It will be refunded where we cannot provide the confirmed service and you do not accept a reasonable alternative, or where required by law. No fee applies unless it was clearly disclosed before payment.
7. Credit notes
Where you agree to receive a credit note instead of a refund:
- the credit note is valid for six months from its issue date unless we agree otherwise in writing;
- it is non-transferable and not redeemable for cash;
- it may be used only for Services purchased from Local Skip Bin Hire; and
- any unused balance expires after six months, except to the extent the law requires otherwise.
8. Processing approved refunds
Approved refunds are returned to the original payment method unless otherwise agreed or required by the payment provider. We process approved refunds within 2 Business Days of cancelling. Your bank or payment provider usually takes another 3 to 5 Business Days to show it.
9. Problems with the service and consumer rights
If the delivered Bin or service is not what you booked, or there is a problem with delivery, collection or performance, contact Local Skip Bin Hire promptly so we can investigate and arrange an appropriate remedy.
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, remedies may include correction, re-supply, cancellation, refund or compensation for reasonably foreseeable loss or damage. The customer cancellation charges in clause 3 do not apply where the law entitles you to a different remedy.
10. Additional Charges are separate
Charges for excess weight, overfilling, contamination, Prohibited Material, restricted access, failed collection, extended hire, special items or Bin damage are not cancellation fees. They may be charged separately where properly incurred under the Customer Terms and do not create an entitlement to refund the original Booking price.
11. Contact details
Trading name: Local Skip Bin Hire
Legal entity: Always You Pty Ltd
ABN: 31 643 501 991
Phone: 1300 778 978
Email: info@localskipbinhire.com
Support hours: Monday to Friday, 7:30am–5:30pm (Sydney time), excluding public holidays