Refund policy

Cancelling your booking. If you need to cancel a confirmed booking, the following applies to change-of-mind cancellations, based on how far ahead of your scheduled delivery date and time you cancel: 48 hours or more before delivery — 90% refund (a 10% administration fee applies); between 24 and 48 hours before delivery — 70% refund; less than 24 hours before delivery — non-refundable, no refund payable. Cancellation times are measured against the scheduled delivery date and time. For all bins which have a weight limit designated, General Waste, Household Waste, Green Waste, and Light Building Waste we require a credit card pre-authorisation prior to delivery to cover any excess weight limits that may be incurred. To cancel, contact us on 1300 778 978 or info@localskipbinhire.com; your cancellation takes effect when we receive it.

Your rights under Australian Consumer Law. Nothing in this policy limits or excludes your rights under the Australian Consumer Law. The cancellation tiers above apply to change-of-mind cancellations only. They do not apply where a refund or remedy is required by law — for example if a bin is not delivered, the wrong bin or service is supplied, or the service is not provided with due care or as described. In those cases you are entitled to a remedy, which may include a full refund, regardless of the timeframes above.

Changes and rescheduling. Where possible we will try to reschedule rather than cancel — contact us as early as you can and we'll do our best to accommodate a new date, subject to supplier availability.